Refunds and Replacements: One-time Replacements and Refunds will be honored only for damaged items or business errors. To cut down on the carbon-emissions required for return shipping, we do not accept returns and instead ask you to recycle all damaged materials. We encourage customers to visit our FAQs page, contact our customer service team, or conduct forum research before making a purchase to ensure the product meets their needs.

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Damaged or Non-Functioning Products: We will honor refunds or a one-time replacement for unused items that arrive damaged,  phytoplankton that has not survived transit, or any business errors. Please reach out to our customer service team with a photo of the damage, as well as a description of what is wrong with the product. If you believe your live phytoplankton product is no longer viable, please explain your assessment, including any relevant details or evidence. Microscope images are greatly appreciated for accurate assessment.

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Refund Eligibility: Our live phytoplankton products are no longer eligible for replacement or refund should you choose a shipping method with an over 6 day delivery window. Exceptions include any business errors. 

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Missing Packages: All packages are insured with USPS. Customers will need to file a claim with USPS should their package be missing but marked as delivered to the appropriate given address. 

Contacting Us: When contacting us regarding a return or refund, please specify your preferred resolution, whether it be a replacement or a refund.